Airline Customer Service Specialist
Airline Customer Service Specialist.
Online $295
Course Description
The Airline customer Service Specialist program is open to those seeking to pursue a career in customer service and those already in the service industry. Also for organizations looking to upscale their staff with innovation in addressing customer service experience.
The course is designed to help develop a mindset dedicated to delivering outstanding customer service to both external and internal customers. A by-product of this Airline Customer Service Specialist training program is that it helps build employee loyalty and a better working environment.
This course will teach you how to drive outstanding customer service with the winning combination of knowledge, skills and attitude.
Course Content/Key Topics: Introduction to Customer Service; Team Building & Management; Technology & Customer Service; Practical Telephone Etiquettes; Communication Skills/Customer contact technicalities; Managing difficult customers and their complaint; Exceeding Customers expectations; Selling in a competitive environment; Customer Recovery Skills; Managing Work Stress.
Studying this course is a great way to boost your career prospects. Many students study to develop themselves in their existing role, while others study with a complete change of career in mind.
Get the career you want doing something you love and because it’s online, you can learn anywhere, anytime, at your own pace.
This professional certification from the International Institute of Tourism and Hospitality can help you excel in your current position, move further toward your career goals, and show that you are among the best in your profession.
Course Length
The course takes an average 2 months to complete depending on the time dedicated to the course modules. A tutor is assigned to every student in order to provide assistance with any question and explanations of the modules. The student has 2 years to complete the course.
Course Methodology
The course is sent to the student in modules via internet (email and online access) and there are several tests during the course study so the student can monitor progress and be ready for the final test. Once the course is finished satisfactory and the payment of the course is completed the student receives via email a diploma from the International Institute of Tourism and Hospitality (A physical copy of the Diploma is also available to the student).
Program features include:
- Review material on the go. You can download program content to your computer, mobile device or tablet for offline reading.
- Content organized by topic in a modular format that makes it easy to review material in any order
- A practice quiz with each module that can be taken as many times as needed
Course Registration Options
| 3 Monthly Payments of $99  | or 1 Payment of $295  |