Cruise Line Customer Service Specialist
Cruise Line Customer Service Specialist.
Online $295
Course Description
The Cruise Line Customer Service Specialist is critical to the guest experience. Whether greeters, taxi drivers, vendors and retail operators, tour guides, bus drivers, restaurant servers, or attraction personnel, this workshop helps frontline teams understand the importance of their roles in the success of cruise in their destination. Everyone interacting with cruise guests serves as an ambassador for their destination and affects the passenger experience, and this course gives you the tools to deliver excellent service to cruise guests.
Course topics include the critical role of the frontline in the success of cruise; Service expectations of cruise lines and their guests; Making a positive impression; Ensuring guest satisfaction; Communicating effectively; Understanding cultural differences; Dealing with pressure; Managing difficult situations and handling complaints; Exceeding guest expectations.
Studying this course is a great way to boost your career prospects. Many students study to develop themselves in their existing role, while others study with a complete change of career in mind.
Get the career you want doing something you love and because it’s online, you can learn anywhere, anytime, at your own pace.
This professional certification from the International Institute of Tourism and Hospitality can help you excel in your current position, move further toward your career goals, and show that you are among the best in your profession.
Course Length
The course takes an average 2 months to complete depending on the time dedicated to the course modules. A tutor is assigned to every student in order to provide assistance with any question and explanations of the modules. The student has 2 years to complete the course.
Course Methodology
The course is sent to the student in modules via internet (email and online access) and there are several tests during the course study so the student can monitor progress and be ready for the final test. Once the course is finished satisfactory and the payment of the course is completed the student receives via email a diploma from the International Institute of Tourism and Hospitality (A physical copy of the Diploma is also available to the student).
Program features include:
- Review material on the go. You can download program content to your computer, mobile device or tablet for offline reading.
- Content organized by topic in a modular format that makes it easy to review material in any order
- A practice quiz with each module that can be taken as many times as needed
Course Registration Options
| 3 Monthly Payments of $99  | or 1 Payment of $295  |